Effective date: May 22, 2026
This Privacy Policy explains how OrderPilot, built by the OrderPilot team and backed by Digipex Solutions, collects, uses, stores, and protects information when restaurants, customers, or users interact with our website, WhatsApp ordering system, dashboard, or related services.
1. Backer & Operational Information
OrderPilot is built by the OrderPilot team and backed by Digipex Solutions, which provides technical, operational, and business management support.
Backing Entity:
Digipex Solutions LLC
Registered Address:
1500 N GRANT ST STE R,
Denver, CO 80203,
United States
Contact:
info@digipexsolutions.com
2. Information We Collect
We may collect information needed to provide and support OrderPilot, including:
- Restaurant business information.
- Restaurant menu/catalog data.
- Customer names.
- Customer phone numbers.
- WhatsApp messages related to orders.
- Delivery or pickup details.
- Order items and order status.
- Payment status if applicable.
- Technical logs needed for security and support.
3. How We Use Information
We use information to:
- Provide WhatsApp ordering, menu, catalog, order tracking, and dashboard features.
- Route WhatsApp messages and order events to the correct restaurant.
- Send automated customer replies and order status updates through WhatsApp.
- Help restaurants manage incoming orders and customer communication.
- Improve reliability, security, support, and product performance.
- Comply with legal, platform, and Meta requirements.
4. WhatsApp and Meta Services
OrderPilot may use WhatsApp Business Platform and related Meta services to help restaurants receive and manage customer orders. Messages sent through WhatsApp may be processed according to WhatsApp's and Meta's applicable terms and privacy policies.
When a restaurant connects WhatsApp through Meta, OrderPilot may receive access to WhatsApp Business assets selected during Meta Embedded Signup or Facebook Login for Business. We use this access only to operate the restaurant ordering workflow, including message sending, webhook processing, catalog support, and account configuration.
We do not sell WhatsApp customer data, and we do not use customer messages for unrelated advertising.
5. Sharing of Information
We may share information only when needed to provide or secure the service:
- With Meta/WhatsApp to send and receive WhatsApp messages.
- With hosting, database, storage, analytics, and infrastructure providers used to run OrderPilot.
- With a restaurant account owner or authorized staff for their own restaurant data.
- When required by law, regulation, legal process, or platform compliance.
6. Data Storage and Security
We use reasonable technical and organizational safeguards to protect data. Sensitive integration values such as access tokens are stored securely where supported by the application backend. No internet service can guarantee complete security, but we work to reduce risk and restrict access to operational needs.
7. Data Retention
We retain restaurant, order, WhatsApp log, and account data for as long as needed to operate the service, provide support, comply with legal obligations, resolve disputes, prevent fraud, and maintain audit history.
8. Data Deletion Requests
Restaurants or users may request deletion of their data by contacting info@digipexsolutions.com. Requests should include the business name, registered phone number, and details of the data they want deleted.
9. Your Choices
- Restaurants may request account export, correction, disconnection, or deletion.
- Restaurants may disconnect Meta/WhatsApp access from Meta Business Settings or Business Integrations.
- Customers may contact the restaurant directly to request order data correction or deletion.
10. Contact
For privacy questions or deletion requests, contact info@digipexsolutions.com. Digipex Solutions LLC handles OrderPilot privacy and data deletion requests.